Refund Policy

1. Merchant of Record & Paddle

Our order process and payment processing are conducted by our online reseller and Merchant of Record, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles billing inquiries, payment processing, fraud prevention, and returns.

2. 14-Day Refund Window

You may request a refund within 14 days of your purchase date under the conditions set out in this policy.

3. Digital Products & Eligibility

Because our guides, frameworks, and reset systems are digital products delivered immediately with lifetime download access, we evaluate refund requests under the following circumstances:

• Technical failure: If you experience corrupted files, broken links, or cannot access your download and our support team is unable to resolve the issue within 48 hours.
• Not as described: If the delivered digital material differs fundamentally from what was described on the product page.
• Duplicate charges: If you were accidentally charged multiple times for the same transaction.
• Statutory consumer rights: Any situation where a remedy is required by applicable consumer law.

Change of mind: We encourage you to review our product summaries and system outlines before purchasing. In accordance with digital goods consumer standards, change-of-mind refunds after a product has already been downloaded or accessed may be declined unless required by law.

4. Australian Consumer Law Guarantees

Our goods and digital services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you are entitled to a replacement or a full refund. Nothing in this policy restricts or excludes any rights you have under consumer protection legislation.

5. How to Request a Refund

You can request a refund using either of the following channels:

• Direct via Mr Mind: Email us at systems@mrmind.com with the subject line “Refund Request”. Please provide your purchase email, full name, Paddle Transaction ID (from your receipt), and the reason for your request.
• Direct via Paddle: You can submit a refund inquiry directly to Paddle’s buyer support portal at paddle.net using the email address and transaction details from your receipt.

6. Processing Time & Payment Method

Once a refund is approved by our team or Paddle:

• Refunds are credited directly to the original payment method used at checkout.
• Credit/Debit cards: Usually take between 3 to 5 business days to appear on your bank statement.
• PayPal: Typically credited within 48 hours.

Upon completion of a refund, digital access tokens and file recovery links for the associated product will be invalidated.

7. Subscriptions & Recurring Billing

All current Mr Mind products are sold as one-time purchases with no recurring subscription fees. If any subscription products are introduced in the future, you may cancel at any time prior to your next renewal date.

8. Contact Us

If you have questions about our refund policy or need assistance with an order, contact us at systems@mrmind.com or visit our contact page.