Privacy Policy

1. Who We Are

Mr Mind is an Australian business supplying digital self-development products and resources. If you have any questions about this policy or how we handle your information, you can reach us at systems@mrmind.com.

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions. This may include:

• Identity and contact details — your name and email address.
• Transaction details — records of the products you purchase and download.
• Payment information — processed securely by our third-party payment providers; we do not store your full card details.
• Communications — the content of messages you send us through our contact form or by email.
• Technical and usage data — IP address, browser type, device information and how you interact with our site, collected via cookies and analytics tools.

You do not have to provide your personal information, and you may deal with us anonymously or using a pseudonym where it is lawful and practicable to do so. However, if you choose not to provide certain information, we may not be able to supply our products or respond to your enquiry.

3. How We Collect It

We collect personal information directly from you when you purchase a product, subscribe to our communications, complete our contact form, or otherwise interact with us. We also collect some information automatically through cookies and analytics when you use our website.

4. Why We Collect and Use It

We collect, hold and use your personal information to:

• Process your purchases and deliver your digital products;
• Provide customer support and respond to your enquiries;
• Send you service messages relating to your order or account;
• Send you marketing and updates where you have consented (you can opt out at any time);
• Operate, maintain, analyse and improve our website and products; and
• Meet our legal, accounting and regulatory obligations.

5. Marketing and Your Choices

Where you have opted in, we may send you marketing communications about our products. Every marketing email includes an unsubscribe link, and you can opt out at any time in accordance with the Spam Act 2003 (Cth). Opting out of marketing will not affect service messages we need to send about your orders.

6. Disclosure of Your Information

We do not sell your personal information. We may disclose it to trusted third parties who help us run our business, including:

• Payment processors, to complete transactions;
• Email, hosting, analytics and delivery service providers;
• Professional advisers such as accountants and lawyers; and
• Government or law enforcement bodies, where required or authorised by law.

Some of these providers may store or process data on servers located outside Australia (for example, in the United States or the European Union). Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

7. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how it is used. You can disable cookies in your browser settings, though some parts of the site may not function as intended if you do.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your information with the same discipline we apply to our systems.

9. Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, email us at systems@mrmind.com. We will respond within a reasonable period and may need to verify your identity first.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at systems@mrmind.com so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date. We encourage you to review it periodically.